Our Policies

Curbside & In-store Pick-up

Once submitted, orders will be available for pick-up within minutes during regular business hours. If you would like your order brought out to you, just give us a call when you arrive!

Returns

New Returns

• To return an item to Gilbert Parts Depot, just bring in the item in its original packaging, not installed, and in saleable condition with your original purchase receipt.
• No returns will be accepted on installed electrical parts, or open chemicals/fluids.
• Under NO circumstances will our liability exceed the amount of the original sale.

Core Returns

• All cores must be returned in their original box, in rebuildable condition, and with required parts, i.e. caliper brackets.

Special Order Returns
Shipping Charges are non-refundable.

Some special orders may be subject to restocking fee or non-returnable per manufacturers policies. This information will be provided before the special order is placed.

Warranty Returns
We follow the manufacturers guidelines on all warranties. If you have any questions regarding a certain product, call the store or email us.

If the part fails during the warranty period, bring the part in with the purchase receipt, and a replacement will be provided.

Warranty excludes damage caused by: misuse, abuse, other faulty parts, improper repairs or maintenance, alteration, or modification.

Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.

Warranties are non-transferable when you sell your vehicle. Limited lifetime warranties are guaranteed to be free from manufacturer defects, i.e. brake pads that are worn naturally or have uneven wear due to caliper failure are not covered.

Privacy Policy

Gilbert Parts Depot knows that you care how information about you is used and shared. As part of its commitment to customer service, Gilbert Parts Depot strives to make you feel safe and comfortable doing business with us. Here are some guidelines Gilbert Parts Depot follows to keep your personal information private. Gilbert Parts Depot reserves the right to modify this Privacy Policy at any time in our sole discretion without notice.

Information Collection
Gilbert Parts Depot may collect certain personally identifiable information, including but not limited to name, address, telephone number, and email address. Gilbert Parts Depot may also collect your credit card information and billing address when you provide Gilbert Parts Depot with such information.

The Web Site may use third party products and services to gather anonymous traffic statistics using cookies and web beacons. A cookie is a small piece of information stored with your browser that helps web sites and multiple servers recognize you. Gilbert Parts Depot and its third party service providers may also use pixels, or transparent GIF files, for web site management and user tracking.

Gilbert Parts Depot transmits non-personally identifiable user information about visitors to the servers of reputable third parties for the purpose of targeting its internet banner advertisements on other sites.

Information Use
Gilbert Parts Depot may share personal customer information provided Gilbert Parts Depot with third parties who provide services and products. Examples of ways in which your information may be used include, but are not limited to, the following:

• Order fulfillment
• Marketing activities including direct mail, e-mail, database cleaning and maintenance, and analysis
• Customer experience enhancements
• Warranty management
• Gilbert Parts Depot is not in the business of selling its customers' personal information to others. Gilbert Parts Depot does not sell, rent or trade its customers' personal information to third parties.

Gilbert Parts Depot also collects, stores, and uses aggregate data that do not contain personally identifiable information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help Gilbert Parts Depot and its suppliers better understand and serve our customers.

Your Choices
While Gilbert Parts Depot encourages you to take advantage of the personalized services on our website, you can use most of Gilbert Parts Depot online services without registering your information with Gilbert Parts Depot. You can change your information at any time by editing your profile. If you are registered on gilbertparts.ca. Although Gilbert Parts Depot may link to other web sites, Gilbert Parts Depot is not responsible for and does not control the security or privacy when you visit those sites. Gilbert Parts Depot encourages you to visit the privacy notices governing those sites.

Updates to this Privacy Policy
From time to time, Gilbert Parts Depot may modify this Privacy Policy. Gilbert Parts Depot will notify you of any material changes to its Privacy Policy by posting those changes on this page and updating the Privacy Policy modification date above. Gilbert Parts Depot encourages you periodically to check back to this page for any updates.

How to Contact Us
If you have questions about this privacy statement, the practices of this site or your dealings with this site, please contact Gilbert Parts Depot via e-mail at admin@gilbertparts.ca